Privacy & Legal – The Lodge at Douglas Lake

Privacy Policy

Information We Collect

We collect personal information when you submit an inquiry or make a reservation, including your name, email address, phone number, mailing address, and payment information. Booking and inquiry data flows through OwnerRez.

We also collect IP address, device information, and browsing behavior through cookies and tracking technologies. Once advertising campaigns are active, we receive data from Google Ads and the Meta Pixel.

How Your Information Is Used

Your information is used to:

• Process reservations and payments
• Send confirmations and respond to inquiries
• Manage security deposits
• Send marketing emails and promotional updates
• Retarget website visitors with ads
• Improve website performance and user experience

Who We Share Information With

We share data only with trusted third parties necessary for operations:

• OwnerRez (booking management)
• Payment processor (secure payment handling)
• Constant Contact (email marketing)
• Google & Meta (advertising and analytics)

We do not sell personal information.

Cookies & Tracking Technologies

Our website uses:

• Google Analytics
• Google Ads conversion tracking
• Meta Pixel

Cookies help us understand site usage, improve performance, and deliver relevant ads. You may disable cookies in your browser settings.

Your Rights & Opt‑Outs

You may:

• Unsubscribe from marketing emails at any time
• Request access, correction, or deletion of your personal data

CAN‑SPAM Compliance

All marketing emails include our physical mailing address and a working unsubscribe link. Unsubscribe requests are honored within 10 business days.

Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect information from minors.

Data Retention & Security

Guest data is retained only as long as necessary for operational, legal, and accounting purposes. We use reasonable safeguards to protect your information.

Privacy Contact

For privacy questions or data requests, please contact: conact@thelodgeatdouglaslake.com

Terms & Conditions

Cancellation Policy

Guest receives 95% refund if cancellation occurs more than 60 days before arrival. No refunds are provided within 60 days of arrival.

Use of Website

By accessing this website, you agree not to:

• Republish, sell, or redistribute content from The Lodge at Douglas Lake
• Use the website for unlawful, harmful, or fraudulent activity
• Attempt to interfere with website functionality or security

Intellectual Property

All photos, text, branding, and materials on this website are owned by The Lodge at Douglas Lake and/or its licensors. All rights are reserved. You may access content for personal use only.

Reviews & User Comments

If the website allows guest comments or reviews:

• You warrant that your comments do not violate intellectual property rights or contain unlawful, defamatory, or offensive material.
• You grant The Lodge at Douglas Lake a non‑exclusive license to use, reproduce, and edit your comments.
• We reserve the right to remove comments that violate these terms.

Disclaimer

All information on this website is provided “as‑is.” We make no guarantees regarding accuracy, availability, or suitability for any purpose. Use of the property and website is at your own risk.

Limitation of Liability

Nothing in these Terms limits liability where prohibited by Tennessee law. To the fullest extent permitted, The Lodge at Douglas Lake is not responsible for damages arising from use of the website or reliance on its content.

Legal Contact

For legal or policy questions, please contact: contact@thelodgeatdouglaslake.com